1. Introduction
This Privacy Policy explains how we collect, use, and share your personal data. Please read it carefully to understand how your information is handled.
This policy applies to:
- Cowell-Norford
- Cowell and Norford Lettings and Management Services Ltd
(referred to collectively as “we”, “us”, or “our companies”).
Although these are distinct legal entities, they work closely together and may share your personal data where necessary for effective service delivery and legitimate business purposes.
Our websites and services may link to third-party websites, which we do not control and are not responsible for. Their own privacy policies will apply.
We may update this notice periodically. Please review it regularly to stay informed.
2. Data Controller
Under the Data Protection Act 1998 and the General Data Protection Regulation (EU 2016/679), the data controllers are:
- Cowell-Norford
- Cowell and Norford Lettings and Management Services Ltd
Registered Address (for both):
561 Bury Road, Bamford, Rochdale, OL11 4DQ
3. Information We Collect
We may collect and process the following personal data:
- Full name and contact details (phone number, email, address)
- Identity verification data (e.g. for Money Laundering Regulations 2017 and Immigration Act)
- Conflict of interest information
- Bank account details (for landlords or tenants)
- Accessibility or health-related needs (special category data)
- Marketing preferences and areas of interest
- Website usage data (e.g. IP address, browser type, visited pages, interaction history—see our [Cookie Policy])
- Device and technical data (device type, location data, login info)
- Communications with us (emails, calls)
If you fail to provide required personal data, we may be unable to deliver our services.
4. Legal Bases for Processing
We process your data on the following legal grounds:
- Contract performance: To provide services or take steps at your request.
- Consent: For marketing communications and special category data.
- Legitimate interests: For service improvements, marketing, and internal analytics, unless outweighed by your rights.
- Legal obligation: To meet statutory requirements.
- Vital interests/public task: In exceptional cases, such as protecting life or complying with law.
5. How We Use Your Data
We use your information to:
- Deliver our property services and manage your transactions
- Share data internally between our two companies as needed
- Comply with legal and regulatory obligations (e.g., identity verification)
- Communicate with you (e.g., enquiries, updates)
- Conduct analytics to improve services and business planning
- Provide tailored marketing (with consent or where legally permitted)
- Monitor and enhance user experience of our websites and App
- Inform you about service updates
6. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements, or in the event of a complaint or dispute.
7. Data Sharing
Your personal data may be shared with:
- Cowell-Norford and Cowell and Norford Lettings and Management Services Ltd (internally)
- Solicitors and parties involved in your property transaction
- Third-party service providers (as necessary for delivery of services)
- Regulatory authorities or legal bodies (where required by law)
- Business buyers/sellers (in case of business transfer)
We will never share your personal data for third-party marketing without your consent.
8. Data Security
We take data protection seriously and implement appropriate technical and organisational safeguards. Data is stored on secure servers within the European Economic Area (EEA). Where possible, personal data is encrypted or anonymised.
If you are issued a username and password, you are responsible for keeping it confidential.
9. Your Rights
You have the right to:
- Access your personal data (Subject Access Request)
- Correct inaccurate or outdated data
- Request erasure (in certain circumstances)
- Withdraw consent at any time (does not affect prior processing)
- Restrict or object to data processing (where applicable)
- Data portability – request your data be transferred to another provider (where technically feasible)
Please send all requests to:
Mike Cowell, 561 Bury Road, Bamford, Rochdale, OL11 4DQ
Or email: sales@cowell-norford.co.uk
Please note: Some requests may impact our ability to provide services.
10. Complaints
If you have concerns about how we handle your data, you can contact us at the address above.
Alternatively, you may raise your complaint with the Information Commissioner’s Office (ICO):
📞 0303 123 1113
🌐 https://ico.org.uk
